Support

Need help with Athlync? Email us at support@athlync.io and we will get back to you.

It helps us a great deal if you include the email address on your account, the device you are using, and what you were doing when the problem happened. Screenshots are welcome.

Reporting content or another player

The fastest route is in the app itself. Every game chat message, club announcement, profile and direct message carries a report control, and reporting from there tells us exactly what you are reporting — an emailed description means we have to find it first.

We act on reports within 24 hours, as set out in our Terms of Use. If someone is making you uncomfortable, you can also block them from their profile: blocking is immediate, does not notify them, and stops either of you from messaging the other.

If you believe someone is in danger, contact your local emergency services first. We are not an emergency service and cannot respond at that speed.

Deleting your account

You can delete your account from inside the app — open your profile, go to Settings, and choose Delete account. We email you a confirmation code to enter, so that nobody who picks up an unlocked phone can delete your account on your behalf. You do not need to contact us, and we will not ask you why.

What deletion does to the data attached to your account, and what we are required to keep, is set out in our Privacy Policy.

Privacy requests

For access to your personal information, corrections, or any other privacy request, write to our privacy contact at privacy@athlync.io rather than to general support. British Columbia’s Personal Information Protection Act requires a designated contact for these, and that address is it.

Who you are dealing with

Athlync is operated by Athlync App Inc., a British Columbia company.